Unable to confirm sms code on SMS Confirmation Widget

  • Profile Image
    Asked on August 16, 2016 at 09:02 AM

    Dear Support,


    It seem that the SMS COnfirmation Widget is having problem. 


    When I key in my phone number then click submit usually tag code will be sent via sms to my mobile number but unfortunately the function did not work right.


    I need your quick response reason being lot of recipient will be submitting their application through my form.


    Appreciate your assistance.



  • Profile Image
    Answered on August 16, 2016 at 10:40 AM

    Based on your described issue it seems to me that you are having issues getting your phone number to confirm and that something went wrong according to your screenshot.

    I have tested the widget on my end with my US Phone Number and I received the sms code which I was able to turn around and confirm successfully.

    So currently I am under the impression that there may have been a temporary issue possibly.

    I would suggest trying it again now to see what happens and if it's still an issue let us know as that could be an indicator that there might be a potential problem with foreign numbers such as yours.

  • Profile Image
    Answered on August 16, 2016 at 10:49 AM

    Actually, I take that back, this was something I was determined to figure out and after investigating it more I found the problem.

    You have your widget set to "US Only" even though you've set it to Malaysia as the default.

    This is why it worked for me to because it is set to only allow US Numbers but not Foreign Numbers so that is why it was not working for you or anyone else.

  • Profile Image
    Answered on August 16, 2016 at 10:58 AM

    fyi I have been using that format since last month. Until 2 hours ago something not right happen.

    Nevertheless I just tested and the widget the function back in normal.


    Thanks anyway!

  • Profile Image
    Answered on August 16, 2016 at 12:09 PM

    Sorry for the inconvenience, we don't have any reports related to this problem. But, I'm glad that it is working properly now for you.

    Let us know if this issue happens again, so we can investigate it further. Cheers!

  • Profile Image
    Answered on March 09, 2017 at 12:17 PM


    am also having the same issue! I used my Account SID and token from Twilio, added (and bought) a number to enter, but still nothing. 


    Can someone help me? thanks

  • Profile Image
    Answered on March 09, 2017 at 03:24 PM


    We understand you are having a related issue but, we have moved it to this new thread here https://www.jotform.com/answers/1087197 as a separate problem.