What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Merchant country unsupported error message using PayPal Pro in Hungary

    Asked by deakintezet on August 16, 2016 at 10:06 AM
    I use PayPal Pro as well from Hungary and did not and get this kind of message before. One of my clients mentioned me the first time but other clients used it without any problem... This is the link of the form: https://form.jotform.com/53384462825966
    PayPal Pro merchant country website payments
  • Profile Image
    JotForm Support

    Answered by Kiran on August 16, 2016 at 10:30 AM

    As per the PayPal documentation, PayPal website Payments pro is available only with US, UK and Canada. The API keys provided with the PayPal account can be the same for Express payments and Pro as well. Please check from which country that your client is making the payment. Could you verify with PayPal if you are actually using website payments pro account to receive the payments?

    Please check with PayPal in this regard and let us know if you need any further assistance. We will be happy to assist.