What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encrypted Submission not Prompting for Decrypt Key

    Asked by NGHS on August 16, 2016 at 10:17 AM

    Hello! We did some testing with the encrypt functionality on one of our forms. In the process, we got 12 form submissions. We then turned off form encryption. The 12 submissions are still showing encrypted data, but there is not prompt for the jotform.key file. Essentially, I am not seeing a way to decrypt these submissions. We still have the key file.

    Any ideas?

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    JotForm Support

    Answered by EltonCris on August 16, 2016 at 11:31 AM

    The jotform.key file is saved in your browser after you have uploaded it for the first time. However, it is also cleared once clear your browser's cache and cookies. If you have turned off the form encryption, you will not be able to decrypt the data. We suggest to turn on the encryption again, go to your form submissions page and upload your key file to decrypt the existing submissions data.

    If you have further questions, let us know.