What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    There is a submission missing from our data

    Asked by odtug on August 16, 2016 at 10:25 AM

    There is a submission  missing from our data and I'm worried that it's not the only one. Thankfully the applicant took a screen shot of his confirmation, which I will attach. 

    Page URL:

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    JotForm Support

    Answered by Welvin on August 16, 2016 at 11:42 AM

    The submission in the screenshot is for this form: http://www.jotformpro.com/form/51476047401955 (Leadership Program). This form has 39 submissions so far. You should check the submissions in the correct form. 

    The given form https://form.jotform.com/61717408495968 (Leadership Program Application - Class of 2017) has 45 submissions.


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    JotForm Support

    Answered by Welvin on August 16, 2016 at 12:25 PM

    I see. You can ask the user to re-submit the correct form. You're welcome and please contact us again if we can help in any way.