What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing form submissions

    Asked by kl.vanw on August 16, 2016 at 11:22 AM

    Form submissions as of Aug 10 are not showing up in my submissons list. Please look into this. -John

    Submissions missing form in showing up
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    JotForm Support

    Answered by Nik_C on August 16, 2016 at 12:27 PM

    We apologize for the inconvenience. Could you please share the form where you are experiencing this issue with us so we can perform tests on it? 

    We await your response.

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    Answered by kl.vanw on August 16, 2016 at 12:34 PM

    It's the trial account application form 2016. You can try the live form:

     

    https://secure.sabalcore.com/Free_Trial_Sabalcore_HPC_Cloud.htm

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    JotForm Support

    Answered by david on August 16, 2016 at 01:38 PM

    I checked your form and and there are a few submissions as of today.  The form looks to be working currently.  There does not appear to be any submissions between the 10th and today.  I did not see anything in our email logs for the address in your form on those dates.

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    Answered by kl.vanw on August 16, 2016 at 02:05 PM

    Thanks. The issue was resolved by an earlier ticket. -John