Trouble receiving submissions

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    Asked on August 16, 2016 at 11:37 AM

    I have an individual trying to submit a form.  She says everything is completed and when she hits submit the Thank You page shows up, but we have not received an updated submission on our end.  Any ideas?  

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    Answered on August 16, 2016 at 12:51 PM

    Have you checked your spam folder? Our mail logs shows that submission are being successfully sent:

    In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "" sender.

    Here are our domain names: