What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Trouble receiving submissions

    Asked by tratty on August 16, 2016 at 11:37 AM

    I have an individual trying to submit a form.  She says everything is completed and when she hits submit the Thank You page shows up, but we have not received an updated submission on our end.  Any ideas?  

    Page URL:
    https://form.jotform.com/60395469624162

    Submissions receiving Updated and not received thank
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 16, 2016 at 12:51 PM

    Have you checked your spam folder? Our mail logs shows that submission are being successfully sent:

    In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com