Trouble receiving submissions

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    tratty
    Asked on August 16, 2016 at 11:37 AM

    I have an individual trying to submit a form.  She says everything is completed and when she hits submit the Thank You page shows up, but we have not received an updated submission on our end.  Any ideas?  

  • Profile Image
    BDAVID
    Answered on August 16, 2016 at 12:51 PM

    Have you checked your spam folder? Our mail logs shows that submission are being successfully sent:

    In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com