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Trouble receiving submissionsAsked by tratty on August 16, 2016 at 11:37 AM
I have an individual trying to submit a form. She says everything is completed and when she hits submit the Thank You page shows up, but we have not received an updated submission on our end. Any ideas?
Submissions receiving Updated and not received thank
Have you checked your spam folder? Our mail logs shows that submission are being successfully sent:
In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "firstname.lastname@example.org" sender.
Here are our domain names: