Trouble receiving submissions

  • tratty
    Asked on August 16, 2016 at 11:37 AM

    I have an individual trying to submit a form.  She says everything is completed and when she hits submit the Thank You page shows up, but we have not received an updated submission on our end.  Any ideas?  

    Page URL: https://form.jotform.com/60395469624162
  • David JotForm Support Manager
    Replied on August 16, 2016 at 12:51 PM

    Have you checked your spam folder? Our mail logs shows that submission are being successfully sent:

    Trouble receiving submissions Image 1 Screenshot 20

    In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com