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    Form Layout: Background color set up either on the Designer or form preferences is not being applied.

    Asked by mirweis on August 16, 2016 at 03:16 PM
    but i have now another problem: i choose the color black for my background. in the edit modus the background is black, but if i open the link to the form or the designe modus in the editor, than i have a white background. and don´t matter what ever i choose, the background color stay still white. i made a screenshoot and i will attache the pics on this email....so you can see, that the parameters are right, but the result is
  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 16, 2016 at 03:48 PM

    I have cloned your form and did some tests, I can see when you set up a background color either on the Designer or through the form preferences it is not being applied. 

    I will forward this thread to our second level as I can see there is not anything that can be setting the background color to white. 

    In the meantime, please inject this CSS code to your form, it will help you to change the background color: 

    .supernova, .form-all {

        background-color: #000000;

    }

    This guide will help you to inject the code to your form: How-to-Inject-Custom-CSS-Codes

    We will update you via this thread as soon as we get news regarding this matter.

     

  • Profile Image

    Answered by mirweis on August 16, 2016 at 07:45 PM
    hello, i am a littel bit hungry, because i thought the system of jotform would works logical, but it don´t. i have again the problem, that i can´t change anything by the designe editor. and now i have a different layout, if i open the designe editor. but if i goes back to main editor, than i can see the designe which i made. in the preview i can see my designe alo, but if open the designe editor, than i have another layout....
    i made 2 screenshoot from the design editor and the main editor......than you can see it.
     
    befor 2 day´s the system works very well....but since yesterday i have the problem with designe editor.
     
    best regards 
     
    Gesendet: Dienstag, 16. August 2016 um 21:48 Uhr
    Von: JotForm <noreply@jotform.com>
    An: mirweis@gmx.de
    Betreff: Re: Form Layout: Background color set up either on the Designer or form preferences is not being applied.
     
    A new response has been received:
    Answered by Kevin_G
     
    I have cloned your form and did some tests, I can see when you set up a background color either on the Designer or through the form preferences it is not being applied. 
    I will forward this thread to our second level as I can see there is not anything that can be setting the background color to white. 
    In the meantime, please inject this CSS code to your form, it will help you to change the background color: 
    .supernova, .form-all {
        background-color: #000000;
    }
    This guide will help you to inject the code to your form: How-to-Inject-Custom-CSS-Codes
    We will update you via this thread as soon as we get news regarding this matter.
     
     
    View this thread on browser » Unsubscribe Thread
    1471376936
     
    ...
  • Profile Image

    Answered by mirweis on August 16, 2016 at 07:45 PM
    ps:
     
    here the screenshoots.............
     
     
     
     
     
     
    Gesendet: Dienstag, 16. August 2016 um 21:48 Uhr
    Von: JotForm <noreply@jotform.com>
    An: mirweis@gmx.de
    Betreff: Re: Form Layout: Background color set up either on the Designer or form preferences is not being applied.
     
    A new response has been received:
    Answered by Kevin_G
     
    I have cloned your form and did some tests, I can see when you set up a background color either on the Designer or through the form preferences it is not being applied. 
    I will forward this thread to our second level as I can see there is not anything that can be setting the background color to white. 
    In the meantime, please inject this CSS code to your form, it will help you to change the background color: 
    .supernova, .form-all {
        background-color: #000000;
    }
    This guide will help you to inject the code to your form: How-to-Inject-Custom-CSS-Codes
    We will update you via this thread as soon as we get news regarding this matter.
     
     
    View this thread on browser » Unsubscribe Thread
    1471376936
     
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 16, 2016 at 10:05 PM

    Apologies for the inconvenient. 

    When I checked your form it showed like this in the Form Builder:

    This is how I could see it on the Designer: 

    And here is what I could see when loading the direct link: 


    Is this the same you're seeing on your end? 

    This thread has been escalated to our second level, our developers should update us here as soon as they can. 

    Also, your screenshots did not reach this thread, could you please upload them by opening this link https://www.jotform.com/answers/907869 on  a web browser and following the steps on this guide: How-to-add-screenshots-images-to-questions-in-support-forum

    We will wait for your response. 

  • Profile Image

    Answered by mirweis on August 16, 2016 at 10:38 PM

    this was my original designe.

     

    and now it turns to that....and i have nothing changed. you can see on the color scheme, that i had choose completly different colors, as in this preview.

     

    here another example: you can see on  the buttom style, that i had choosed a different designe......not, what i can see in the perview window.....

  • Profile Image

    Answered by mirweis on August 16, 2016 at 10:43 PM

    and dont matter, what i am trying to change in the designe editor......everthing stay like befor. th elast few days i didnt have any problems like this....the editor shown me immediately the changes......but now nothing works......since round about 24 hours...

  • Profile Image
    JotForm Developer

    Answered by mustafa on August 17, 2016 at 03:40 AM

    Hi,

    I checked your form and fixed the problem. You can change and see background changes in affect now with no problem. (i also did remove custom CSS rule for background, no more need that). Apologize for the inconvenience and thanks for your patience.

     

    Best.

  • Profile Image

    Answered by mirweis on August 17, 2016 at 11:39 AM

    hello mustafa, thank you very much for your help. now the editor work very well.

    best regards from germany