What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my account suspended?

    Asked by İlyas acar on August 16, 2016 at 03:59 PM

    Hesabım askıya alındı Nasıl ve nezaman açılır bilgi rica ederim eğer ihlalim varsa Nasıl düzeltilir

     

  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 16, 2016 at 04:08 PM

    I have checked your account and found that you're asking for Credit Card info in your form http://www.jotformeu.com/form/62283504866360 

    Here is a screenshot of the guilty fields: 

    Asking for Credit Card info goes against our terms, I would suggest you to read it as there's stated what you can and cannot ask on your forms: http://www.jotform.com/terms/ 

    I had to remove those fields from your form in order to re-activate your account, please avoid keep asking for this info, otherwise your forms will be disabled again. 

    If you need to collect payments, please do it through our current payment integrations, here is a guide about it: Order-Form-Basics

    If you have any question, please let us know.