What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Creating a pdf is taking a long time: more than 15 minutes.

    Asked by oschwab on August 16, 2016 at 04:47 PM

    Hello, I am trying to convert a form to pdf. I have done this before. It is taking longer than 15 minutes which seems strange. It does have paypal integration. Would that make a difference.

    The form is https://www.jotform.us/form/62174945104151?preview=true

    Page URL:
    https://www.jotform.us/form/62174945104151?preview=true

    create pdf
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    JotForm Support

    Answered by jonathan on August 16, 2016 at 06:25 PM

    We apologize for the inconvenience caused. I test your form https://www.jotform.us/form/62174945104151 and I was able to encounter the issue as well.

    I have elevated this thread to our higher team support so that they can check our Create PDF tool if there is issue with it. 

    We will let you know here once we have news/updates on the status.

    Regards