What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Radio Button Field: When selecting and option, there's no way to 'unselect'.

    Asked by fitmealsmurray on August 16, 2016 at 04:48 PM

    On my order forms are the options for Regular and Large... then the quantity.  Many customers change their mind and are unable to 'unselect' their option. 


    Example: Customer selects "Large" but changes his mind... now he can't un-highlight or unselect the large button. 



    Page URL:

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    JotForm Support

    Answered by Mike on August 16, 2016 at 06:32 PM

    Thank you for contacting us.

    The Radio Button fields cannot be unselected. However, they can be cleared with other form fields. The Reset Button can be enabled on a Submit field section.

    Alternatively, you might consider using Check Box fields which can be selected and unselected. The Check Box selection is not limited to 1 by default, but you can limit it via field properties.

    If you need any further assistance, please let us know.

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    Answered by fitmealsmurray on August 16, 2016 at 07:45 PM
    also, I have a website... how can i make the jot form match (css)? Is there
    a tutorial?
    I'm still learning ;)

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    JotForm Support

    Answered by Chriistian on August 16, 2016 at 11:25 PM

    Hello @fitmealsmurray. Since your latest question is related to form CSS and not the radio button, I have moved your concern to its own thread. You can check out that thread by following this link: https://www.jotform.com/answers/908217. Regards.

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    Answered by JFedGMW on March 30, 2017 at 12:09 PM

    I've just tried this but I can still check both checkboxes. This pertains to the optional question: "This contribution is a tribute." Here's a link to the form:


     I've already set the limit to a maximum of 1.

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    JotForm Support

    Answered by david on March 30, 2017 at 01:25 PM

    @JFedGMW Since your questions is not related to the original, I have moved it to a thread of its own.  I will address your question in the following thread shortly: