Radio Button Field: When selecting and option, there's no way to 'unselect'.

  • fitmealsmurray
    Asked on August 16, 2016 at 4:48 PM

    On my order forms are the options for Regular and Large... then the quantity.  Many customers change their mind and are unable to 'unselect' their option. 

     

    Example: Customer selects "Large" but changes his mind... now he can't un-highlight or unselect the large button. 

     

     

    Jotform Thread 908003 Screenshot
    Page URL: https://form.jotform.com/fitmealsmurray/week-of-august-22nd---fitmeals-orde
  • Mike
    Replied on August 16, 2016 at 6:32 PM

    Thank you for contacting us.

    The Radio Button fields cannot be unselected. However, they can be cleared with other form fields. The Reset Button can be enabled on a Submit field section.

    Radio Button Field: When selecting and option, theres no way to unselect Screenshot 30

    Alternatively, you might consider using Check Box fields which can be selected and unselected. The Check Box selection is not limited to 1 by default, but you can limit it via field properties.

    Radio Button Field: When selecting and option, theres no way to unselect Screenshot 41

    If you need any further assistance, please let us know.

  • fitmealsmurray
    Replied on August 16, 2016 at 7:45 PM
    also, I have a website... how can i make the jot form match (css)? Is there
    a tutorial?
    thanks,
    I'm still learning ;)

    ...
  • Chriistian Jotform Support
    Replied on August 16, 2016 at 11:25 PM

    Hello @fitmealsmurray. Since your latest question is related to form CSS and not the radio button, I have moved your concern to its own thread. You can check out that thread by following this link: https://www.jotform.com/answers/908217. Regards.

  • JFedGMW
    Replied on March 30, 2017 at 12:09 PM

    I've just tried this but I can still check both checkboxes. This pertains to the optional question: "This contribution is a tribute." Here's a link to the form:

    https://form.jotform.us/JFedGMW/donation-form

     I've already set the limit to a maximum of 1.

  • David JotForm Support
    Replied on March 30, 2017 at 1:25 PM

    @JFedGMW Since your questions is not related to the original, I have moved it to a thread of its own.  I will address your question in the following thread shortly:

    https://www.jotform.com/answers/1106886