Radio Button Field: When selecting and option, there's no way to 'unselect'.

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    Asked on August 16, 2016 at 04:48 PM

    On my order forms are the options for Regular and Large... then the quantity.  Many customers change their mind and are unable to 'unselect' their option. 


    Example: Customer selects "Large" but changes his mind... now he can't un-highlight or unselect the large button. 



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    Answered on August 16, 2016 at 06:32 PM

    Thank you for contacting us.

    The Radio Button fields cannot be unselected. However, they can be cleared with other form fields. The Reset Button can be enabled on a Submit field section.

    Alternatively, you might consider using Check Box fields which can be selected and unselected. The Check Box selection is not limited to 1 by default, but you can limit it via field properties.

    If you need any further assistance, please let us know.

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    Answered on August 16, 2016 at 07:45 PM
    also, I have a website... how can i make the jot form match (css)? Is there
    a tutorial?
    I'm still learning ;)

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    Answered on August 16, 2016 at 11:25 PM

    Hello @fitmealsmurray. Since your latest question is related to form CSS and not the radio button, I have moved your concern to its own thread. You can check out that thread by following this link: Regards.

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    Answered on March 30, 2017 at 12:09 PM

    I've just tried this but I can still check both checkboxes. This pertains to the optional question: "This contribution is a tribute." Here's a link to the form:

     I've already set the limit to a maximum of 1.

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    Answered on March 30, 2017 at 01:25 PM

    @JFedGMW Since your questions is not related to the original, I have moved it to a thread of its own.  I will address your question in the following thread shortly: