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Bounce list - againAsked by osonder on August 17, 2016 at 03:47 AM
Last day, I found that we did not get any email about formnotification. I found our email email@example.com i the bounce list. Removed it from the list, and everything was OK. But today I found our email adress in the bounce list again.
Is it possible for you to try to figure out why ?
(Private)Answered by jonathan on August 17, 2016 at 08:44 AM
We apologize for the inconvenience caused. I checked the mentioned email and I see it was no longer in the bounce list. I assumed you had removed it already.
Unfortunately since you had removed the email from bounce list already, I can no longer see the reason/caused for the latest occurence why it ended up in bounce list.
But what you can do for now is to make sure settings and configurations of emails are streamline and optimize.
You can follow the guide here for common resolution applied to avoid the email getting bounce listed.
User guide: How-to-Prevent-Email-Bouncing-Related-Issues
Adding JotForm IPs and email domains in your server whitelist should also help.
User guide: Whitelisting-JotMails-IP-Addresses
Hope this help. Contact us again anytime if issue persist.
Ok..! Thanks. I will let you know next time, if this happens again.