What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form builder keeps getting offline?

    Asked by TechTeachEmpower173 on August 17, 2016 at 04:35 AM

    I just spent the last 2 hours working on a form and your servers kept going offline.

    All of a sudden, all of my work disappeared!

    What is going on? If this document cannot be retrieved, I am going to be highly upset.


    Please advise if you can retrieve my document on your system.


    Thank you.


    Terry D. White II

    Professional IT Contractor

    Page URL:

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    JotForm Support

    Answered by Charlie on August 17, 2016 at 08:40 AM

    Apologies for the inconvenience. There was a problem earlier at the back-end, but this is now fixed by our developers. Could you please try again? If the changes on your form were saved in our server but you are not seeing them now, you should be able to revert to an earlier state of your form by following this guide: https://www.jotform.com/help/294-How-to-view-form-revision-history 

    Let us know if that works.