What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Delivery Receipts/Tracking

    Asked by Jurgen  on August 17, 2016 at 06:20 AM

    Hi there, 

    We are using jotform and certain times dont receive emails from the system, we always send one to our clients and one to ourselves, however when the ones to ourselves arent received we think the client hasnt received theirs either...is there a way we can track these emails/deliveries? As we need this to work every time. 

    I am internal IT for Lenta Business Centres...

     

    tracking receipts delivery Emails JotForm and system
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    JotForm Support

    Answered by beril on August 17, 2016 at 09:29 AM

    Hello Jurgen,

    Could you please provide us the username of your account and the ID of your form that you're having an issue? On the other hand, your email address might be in bounce list. you can also remove your email address from bounce list on your side.

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.