Not getting email notifiers

  • timbroer
    Asked on August 17, 2016 at 7:55 AM

    Most of the forms that our customers filled in are not sent to the email adress linked to the form. How is that possible? 

     

    Kind regards

    Tim Broer

  • Jan
    Replied on August 17, 2016 at 10:50 AM

    Your email address is in the bounce which is why you are not getting the email notifications.

    Not getting email notifiers Image 1 Screenshot 20

    I have removed it from the list now. You should be able to receive new notifications now since I can verify that it is configured properly. You may want to whitelist our mail servers and domain names, here's a guide: Whitelisting-JotMails-IP-Addresses. Please do check this related guide as well.

    Hope that helps. Thank you.