Not getting email notifiers

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    timbroer
    Asked on August 17, 2016 at 07:55 AM

    Most of the forms that our customers filled in are not sent to the email adress linked to the form. How is that possible? 

     

    Kind regards

    Tim Broer

  • Profile Image
    Jan
    Answered on August 17, 2016 at 10:50 AM

    Your email address is in the bounce which is why you are not getting the email notifications.

    I have removed it from the list now. You should be able to receive new notifications now since I can verify that it is configured properly. You may want to whitelist our mail servers and domain names, here's a guide: Whitelisting-JotMails-IP-Addresses. Please do check this related guide as well.

    Hope that helps. Thank you.