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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Not getting email notifiers

    Asked by timbroer on August 17, 2016 at 07:55 AM

    Most of the forms that our customers filled in are not sent to the email adress linked to the form. How is that possible? 

     

    Kind regards

    Tim Broer

    emails email notifications unable to receive not getting
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    JotForm Support

    Answered by Jan on August 17, 2016 at 10:50 AM

    Your email address is in the bounce which is why you are not getting the email notifications.

    I have removed it from the list now. You should be able to receive new notifications now since I can verify that it is configured properly. You may want to whitelist our mail servers and domain names, here's a guide: Whitelisting-JotMails-IP-Addresses. Please do check this related guide as well.

    Hope that helps. Thank you.