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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Not getting email notifiers

    Asked by timbroer on August 17, 2016 at 07:55 AM

    Most of the forms that our customers filled in are not sent to the email adress linked to the form. How is that possible? 


    Kind regards

    Tim Broer

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    JotForm Support

    Answered by Jan on August 17, 2016 at 10:50 AM

    Your email address is in the bounce which is why you are not getting the email notifications.

    I have removed it from the list now. You should be able to receive new notifications now since I can verify that it is configured properly. You may want to whitelist our mail servers and domain names, here's a guide: Whitelisting-JotMails-IP-Addresses. Please do check this related guide as well.

    Hope that helps. Thank you.