You cancelled my subscription, now I can't resubscribe.

  • Profile Image
    lasolastech
    Asked on April 09, 2012 at 05:52 PM

    I received a cancellation notice from Paypal.  So far, my forms are still intact.

     

    However, when I try to resubscribe, my only option is the $49.99/m plan, which I don't want. 

     

    How do I resubscribe without messing up my forms.

     

    -Jeff

  • Profile Image
    fxr
    Answered on April 09, 2012 at 06:19 PM

    Hello Jeff, 

    The subscription failed for reasons that we arent privy to. It failed on the Paypal end, perhaps a lapsed credit card. 

    If you log out and log back in you should be able to see the option to upgrade to Premium. 

    Let us know if you have any problems working through that, or if you want us to check that everything has worked through the system OK afterwards.