What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    You cancelled my subscription, now I can't resubscribe.

    Asked by lasolastech on April 09, 2012 at 05:52 PM

    I received a cancellation notice from Paypal.  So far, my forms are still intact.

     

    However, when I try to resubscribe, my only option is the $49.99/m plan, which I don't want. 

     

    How do I resubscribe without messing up my forms.

     

    -Jeff

  • Profile Image

    Answered by fxr on April 09, 2012 at 06:19 PM

    Hello Jeff, 

    The subscription failed for reasons that we arent privy to. It failed on the Paypal end, perhaps a lapsed credit card. 

    If you log out and log back in you should be able to see the option to upgrade to Premium. 

    Let us know if you have any problems working through that, or if you want us to check that everything has worked through the system OK afterwards.