What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving email notifications

    Asked by wlademirdona on August 17, 2016 at 09:10 AM

    Bom dia ... vários formularios foram preenchidos e não consigo receber no email que esta cadastrado???

    email via email formularios notifications email notifications
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    JotForm Support

    Answered by Jan on August 17, 2016 at 11:37 AM

    The email recipient in this form is not in the bounce list. I've checked the mail logs but I didn't find any logs.

    Please check your spam folders or junk mails. You may also want to whitelist our mail servers and domain names. It would probably help if you add our email (noreply@jotform.com) and (noreply@formresponse.com) to your Contact List.

    If you need further help, let us know. Thank you.

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    JotForm Support

    Answered by Jan on August 17, 2016 at 12:10 PM

    It seems that you opened another thread.

    The email address (produ***rlinks@hotmail.com) is in the bounce list. I already removed it so you should be able to get new notifications now.

    Please try whitelisting our mailservers and IP addresses. Here's a guide: Whitelisting-JotMails-IP-Addresses. Please check this guide as well: How-to-Prevent-Email-Bouncing-Related-Issues

    If you need further help, let us know. Thank you.