What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Thank you email is not being shown right away after a user clicks submit

    Asked by amygoodman on August 17, 2016 at 10:11 AM

    Users are not seeing the "thank you" page this is supposed to show up as a confirmation that they have submitted successfully.  Can you let me know what I need to do? Thank you!

    Page URL:
    https://form.jotform.com/62014293388154

    shown email thank after
  • Profile Image
    JotForm Support

    Answered by david on August 17, 2016 at 12:40 PM

    The link seems to not want to open properly in the same frame.  Try changing the link to open in a new window instead:

    While editing the thank you page, highlight your link, then click on the link button.  Chance the target to "New Window" and the page should open correctly.

  • Profile Image

    Answered by amygoodman on August 17, 2016 at 02:45 PM
    THANK YOU SO MUCH! Works correctly!
    Amy
    ...