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    Conditional Logic on embedded form not working in IE

    Asked by medwards on August 17, 2016 at 10:54 AM

    We are having issues with forms embedded in web pages on IE. The conditions are not working. They work fine in Chrome and the direct link in IE. This is just one example of a number of forms that are being affected.



    Embedded form - Overnight Shipping field does not open.

    Direct link - Overnight field opens on direct link and in Chrome.

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    Answered by KadeJM on August 17, 2016 at 01:23 PM

    To my understanding you are using IE and your conditional logic starting with your Overnight Shipping field is not working correctly.

    You mentioned it's embedded in some webpages, may we have a link to one of them that is giving you this issue so that we may investigate the problem further?

    I have checked this in IE 11 and it is working with the form by itself on my end as I am unable to replicate this problem. Also, it would be helpful to know which version of IE you are using.