What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    iFrame works great in Safari & Chrome but it comes up blank in Firefox

    Asked by SRWproducts on August 17, 2016 at 11:03 AM

    iFrame works great in Safari & Chrome but it comes up blank in Firefox. Using Concrete 5 for website building.

    This is a re-post of a comment on Getting the Form iFrame Code

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    JotForm Support

    Answered by Charlie on August 17, 2016 at 01:22 PM

    Could you please provide us the website link where the form is embedded? It's possible that it is more related on the website's design/style when viewed on a Mozilla Firefox browser, it might be related to a cross browser compatibility compatibility. I believe it is highly unlikely that it is related to the iFrame embed code, the iFrame simply loads the form on a frame element, it should be compatible to all browsers. 

    Please do check if the parent element where the form is place is correctly being displayed in Mozilla Firefox, try moving the iFrame embed code on different parts of your website page to confirm this, instead of placing it on a parent element, try adding it on the same level of your parent elements. 

    We'll wait for your response.

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    Answered by SRWproducts on August 17, 2016 at 01:55 PM

    Thank you Charlie. Here is the link to the form: www.srwproducts.com/products/fabric/premium-landscape/pro-plus-iv-20-yr#faq

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    JotForm Support

    Answered by Mike on August 17, 2016 at 04:05 PM

    I have checked the web page with Firefox using different Operating Systems, but I was not able to reproduce the issue.

    If you are using any Firefox Add-ons please try disabling them and then re-checking the web page.

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    Answered by jlinsen on October 05, 2016 at 07:14 AM

    Hi i have the same problem but with Internetexplorer i test it on 4 PC`s


    If i open first this link then it works on the Page





    i test also https://form.jotform.com/form/62592211348353

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    JotForm Support

    Answered by Nik_C on October 05, 2016 at 08:32 AM


    I opened a separate thread for you, and you can find it here. Please open separate threads for your questions so we avoid any confusion.

    We'll attend your question there.

    Thank you!