What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not receiving email notifications

    Asked by heavyco on April 09, 2012 at 06:55 PM



    I am not receiving email notifications from my form http://form.jotform.us/jsform/20997365127159

    I have tried changing the email address the notification goes to and I have tried adding conditions to no avail. The autoresponder is working well. 



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on April 09, 2012 at 07:39 PM

    Thank you for contacting us.

    It should work without condition. Could you please try to change the Sender E-mail for your notification to noreply@jotform.com? Then, check if that makes any difference.

    Please also check your Spam folder.

    If you need any further assistance, please let us know.