What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm is not letting site visitors submit information, how do I fix it?

    Asked by amirazo on August 17, 2016 at 12:42 PM

    Instead of being directed to the thank you page, when you try to submit your information it says please wait and nothing happens. 


    Please help

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    JotForm Support

    Answered by Charlie on August 17, 2016 at 02:36 PM

    May we know if the form is embedded on a website? If it is, could you please share us the website page link? It is possible that there are script conflicts happening between your website's resources and of JotForm's form. You might need to re-embed using the iFrame embed code

    I checked your account and I see there's one form titled "No On SB32", I filled out that form and was able to submit it successfully. Here's a screencast of it, you should also be able to see the test submission in your submissions page:


    We'll wait for your response.