What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Renewal

    Asked by immigrationpassportvisa on August 17, 2016 at 01:34 PM

    I am trying to renew previous and its trying to charge me $319. This is not the locked in price

     

    charge and in
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    Answered by Irshad on August 17, 2016 at 03:41 PM

    I see that your JotForm account  immigrationpassportvisa is now holding free subscription which was downgraded. Unfortunately, it is not possible to renew the subscription with the old prices since the old subscription was deactivated and it was not renewed. Also, the offer period to renew with old prices is over and the new prices are effective now. It is required to upgrade with new pricing plans now. 

    Hope this information helps.

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    Answered by Andy on August 17, 2016 at 03:50 PM

    This is a scam, firstly this should have renewed, we receive regular email from jotform and yet no renewal emails from you. You have downgraded this for the sole putties of extorting more money for the same service that was sold with a locked in price forever. Not only did you charge twice last year with no refund but now you are wanting $120 more than the guaranteed price of $199 because you have chosen not to renew it or send renewal emails. We have been using this service in last few days and also now renewal warnings. So I guess it's time to find a new provider

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    JotForm Support Manager

    Answered by Jeanette on August 17, 2016 at 06:38 PM

    Jotform is a serious company and will never scam you.

    Please refrain from opening multiple threads in the forum, I have provided you with the solution to upgrade for the same price here:

    https://www.jotform.com/answers/908834-payments#1