What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form is disabled

    Asked by mdttactics on August 17, 2016 at 02:19 PM

    It is under registration on the website

    Page URL:

  • Profile Image

    Answered by Boris on August 17, 2016 at 04:40 PM

    Your account was suspended for collecting credit card information, which is strictly against our terms of use:


    Your form named "Credit Card Update Form" is the one violating our terms, as can be seen over the following screenshot:

    In order to reactivate your JotForm account, we have deleted your form in violation. Please refrain from creating such forms in the future, and if you need to collect payments through your forms, it must be done by using one of our supported PCI DSS compliant payment processors:


    You can see a list of our supported payment processors on the following guide:


    Since we have deleted the form in violation, your account should be working fine once again. Please try logging in, and let us know should you need any further clarifications or assistance.