What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've been billed again...please remove charges and credit me back for July

    Asked by jdiedrich on August 17, 2016 at 02:39 PM

    I've been billed again for upgrading our account for www.lincolnbbq.com.


    Please credit my cc back $19.00 for enhanced jotform package.


    I've contacted you several times regarding this.


    I'd appreciate a speedy response.



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    JotForm Support Manager

    Answered by Jeanette on August 17, 2016 at 04:38 PM

    This issue was solved via email on July 24th. The account was scheduled to downgrade in August 24th, but I've made the cancellation effective today.