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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions are not being received in Salesforce Leads

    Asked by alexaustin on August 17, 2016 at 03:00 PM


    I've scouring the form here and attempting suggests steps, and have yet to have success. My integration setup seems good, but submissions are not being received in Salesforce leads or wherever else I try. I've turned off the integration and started the process over many times. I've hit the wall and need help. 


    PS With all my testing I went over the view limit. In a separate support ticket question I've asked if there is some way to get a reprieve and I can use a private browser window during my page designing and testing. I say this because the form on page has vanished currently and is replaced with an over quota message. I hope this doesn't stand in the way of getting my integration problem answered. Thanks!



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    JotForm Support Manager

    Answered by Jeanette on August 17, 2016 at 06:29 PM

    This problem was reported by another user before, so our developers are aware of it, I am also escalating  a ticket for you.

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    Answered by alexaustin on August 19, 2016 at 11:19 AM

    Ok. Thanks! 

    My over quota issue was addressed. Thanks so much for that!

    Please do let know if there is anything I can to for this integration issue.

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    JotForm Support

    Answered by BDAVID on August 19, 2016 at 12:50 PM

    No action is required on your end at the moment. You will be notified this thread when this issue gets fixed.

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    Answered by alexaustin on August 22, 2016 at 10:53 AM

    Any update on progress for the solution?

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    Answered by KadeJM on August 22, 2016 at 11:34 AM

    Thanks for checking in with us about this but at this time we do not have any updates yet and please rest assured that we will definitely notify you here as soon as its resolved.

    Generally we do not promise any sort of timeframes though our devs often try to fix these issues as promptly as possible but, they can sometimes take a little bit of time to fix depending on the workload of other issues ahead of yours and we would request further patience until then.

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    JotForm Support

    Answered by NeilVicente on September 01, 2016 at 03:12 AM


    This bug is now fixed. Can you please test your form and let us know how it goes?