What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Form: Dropbox integration not working when payment submitted

    Asked by flutekey on August 17, 2016 at 03:31 PM

    I have read the forum on this subject many times but I don't know if I'm missing something. I integrated 2 of my forms so far and have tried several times to test this by actually filling out a form and paying paypal, then later refunding myself. I tried my 9th and 10th MC form and when that didn't work I deleted the submissions. I just now tried my 11th and 12th MC form, filled it out and paid for it but it's not in Dropbox. I have not deleted it nor have I refunded myself yet, hoping it will show up in Dropbox. Have I missed a step?? I have plenty of storage available in Dropbox so I know it's not that.

    dropbox not working paypal form
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    JotForm Support

    Answered by KadeJM on August 17, 2016 at 06:40 PM

    If I understand you correctly you've created a payment form with paypal but have also integrated the form with dropbox and your submissions are not arriving in your dropbox.

    May we know which two forms you've integrated with for this so we can investigate it more?

     

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    Answered by flutekey on August 18, 2016 at 11:58 AM

    So far, it's the 9th and 10th MC and the 11th and 12th MC forms as mentioned above.

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    JotForm Support

    Answered by Mike on August 18, 2016 at 01:22 PM

    It appears that integrations are not triggered at this time when the PayPal payment is processed.

    We have attached a bug report ticket to this thread and forwarded it to our Development Team.

    We will let you know once we have any updates.

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    Answered by flutekey on August 18, 2016 at 02:39 PM

    Ok thank you. I have 7 different forms that have to go "live" on our website by September 1st so it would be a great help to me if it can be fixed by then to save me a lot of extra work. I will be getting over 100 forms and payments back until October 1st.

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    JotForm Support

    Answered by Mike on August 22, 2016 at 07:16 PM

    We are sorry for the delay on this. The issue was fixed yesterday.

    New PayPal form entries should be forwarded to the Dropbox and other integrations without any issues.

    If you need any further assistance, please let us know.