What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how can I receive incomplete payments?

    Asked by BLAKWELL on August 17, 2016 at 04:05 PM

    My form was disable from taking payments in the free version, and I just completed the submissions.

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    JotForm Support

    Answered by david on August 17, 2016 at 06:54 PM

    Incomplete payments refer to payments that did not go through:


    If a user closes the browser or didn't settle the payment after being redirected to the Payment Page, this will be logged as an Incomplete Payments. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.

    If the payment is incomplete, there is no way to force the payment to go through.  You would need to contact the person who filled out the form and follow up with them to see why they did not complete the payment.