What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Post Data No Longer Posting

    Asked by jarmerson on August 17, 2016 at 04:43 PM

    I have a form that when submitted takes the post data and passes it along to a custom thank you page. It had been working as expected until today when we made some updates to how this works. There wasn't anything in the code that we changed except for where a stylesheet and unrelated script. I've commented out the unnecessary js in the footer.

    The best way I can show you is providing a link to the form so you can test for yourself and the source code.



    Page URL:

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    Answered by jarmerson on August 17, 2016 at 05:03 PM

    I continued to play around and found that the redirect from JotForm to post data has to 1. be in the same directory i.e. /my-form/ and 2. pointing to a specific file i.e. /thank-you.php

    It works for me. We were hoping to have a clean URL without the php extension. 

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    JotForm Support

    Answered by jonathan on August 17, 2016 at 08:36 PM

    Thank you for taking the time updating us on the status. If I understand correctly now, it look like you had the issue resolved already. 

    Do let us know how we can be of further assistance.