- rounterAsked on August 17, 2016 at 05:41 PMHello , I'm not getting the emails automatically received the forms filled out by my clients. I have not changed anything, made no new configuration. Today many customers will charge me orders that I did not get in my inbox because JotForm not sent as ever sent . Please check .
- JotForm SupportChriistianAnswered on August 17, 2016 at 09:53 PM
The email address on your form's email notification (pedidos@***************com.br) was added to the bounce list, which is why you are not receiving the email notifications there. I would like to inform you that I have now removed the email address from the bounce list so you should receive the next notifications successfully.
To prevent further bouncing related issues, please follow this guide: How to Prevent Email Bouncing Related Issues
You can also remove an email address from the bounce list using your account. Here's how: How to Remove Your Email Address from Bounce List
If you want to check the emails that failed to send, you can do so by following this guide: How to View All Your Form Email History