What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails are not coming through.

    Asked by rounter on August 17, 2016 at 05:41 PM
    Hello , I'm not getting the emails automatically received the forms filled out by my clients. I have not changed anything, made ​​no new configuration. Today many customers will charge me orders that I did not get in my inbox because JotForm not sent as ever sent . Please check .
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    JotForm Support

    Answered by Chriistian on August 17, 2016 at 09:53 PM

    The email address on your form's email notification (pedidos@***************com.br) was added to the bounce list, which is why you are not receiving the email notifications there. I would like to inform you that I have now removed the email address from the bounce list so you should receive the next notifications successfully.

    To prevent further bouncing related issues, please follow this guide: How to Prevent Email Bouncing Related Issues

    You can also remove an email address from the bounce list using your account. Here's how: How to Remove Your Email Address from Bounce List

    If you want to check the emails that failed to send, you can do so by following this guide: How to View All Your Form Email History