What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I set up the Jotform/SFDC integration for a form?

    Asked by marketingwestburne on August 17, 2016 at 05:47 PM

    I have been trying to create an integration between Jotform/SFDC but there seems to be something wrong as the contact I am creating does not show up in SFDC. Also, the mapping forces me to use Full Name and Address. I don't need these as we don't require an address and we use a First Name and Last Name fields. 


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    JotForm Support

    Answered by Chriistian on August 17, 2016 at 10:13 PM

    Based on your screenshot, you seem to be using the Full Name field on your SFDC, and using a separate First Name and Last Name for your form.  However, upon checking your current form, I can see that you have recently changed the field on your form to a Full Name field to match with your SFDC.

    The address field might be set as required on your salesforce, which is why it is being asked in the integration. 

    I cloned your form and integrated it with my SFDC account. The integration seems to be working fine on my end. The contact I created successfully showed up on SFDC.

    Can you please try removing the current integration on your form, then re-integrate it again?
    For more info on SFDC integration, you can check out our guide here: Flexible Data Integration With Salesforce
    If the issue persists, please let us know. Regards.

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    Answered by marketingwestburne on August 19, 2016 at 01:46 PM
    Okay, thanks.
    I'll have to reach out to my Salesforce admin to see if she can change
    things on our end to allow for a proper integration.
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    JotForm Support

    Answered by Charlie on August 19, 2016 at 02:49 PM

    You are welcome. Please do update us how it goes.