What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Different form using same email as receipent

    Asked by binnurdin on August 18, 2016 at 01:57 AM

    I create two form and set the same email address for notification. But I only receive notification from 1 form only. The second form I didn't receive notification. Please help

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Rose on August 18, 2016 at 04:25 AM

    There two recipient e-mails for this form and when I checked mail logs, both of them get received submissions. 

    There is only one recipient e-mail for this form and  the common mail address for these two forms is "admin@binnurdin.com " 

    Could you please confirm if you are checking your submissions from your account belong this address?

    Since, it seems that submissions for both forms got received correctly as you can see below. 

    Could you please also check your spam folder? 

    Feel free to contact us anytime if the issue still persist.