JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have just tested the widget on my end and it works fine:
I've checked your forms, but I could not find where you've added the widget, could you please try again?
Please also try on incognito mode, maybe this is a cache issue, check on another PC if possible.
If the issue still persists, please check the web console and share us a screenshot of that.
To open the web console follow the next keyboard shortcuts:
Console in Chrome
Mac: Command + Option + J
Windows: Control + Shift + J
Open console in Firefox
This guide will help you to upload the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum