What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is the submissions counter not working?

    Asked by jailbird on August 18, 2016 at 10:44 AM
    and why the submission counter not work??? how i can work with this feature? i can´t run the wizard...
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    JotForm Support

    Answered by Kevin_G on August 18, 2016 at 12:20 PM

    I have just tested the widget on my end and it works fine: 

    I've checked your forms, but I could not find where you've added the widget, could you please try again? 

    Please also try on incognito mode, maybe this is a cache issue, check on another PC if possible. 

    If the issue still persists, please check the web console and share us a screenshot of that. 

    To open the web console follow the next keyboard shortcuts: 

    Console in Chrome

    Mac: Command + Option + J

    Windows: Control + Shift + J 

    Open console in Firefox

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you to upload the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum