What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Authorize.net payment submissions not being received in JotForm

    Asked by pbieser on August 18, 2016 at 12:43 PM



    This issue seems to be having an effect on all forms in my account that take payments. All other forms are ok. 

    I've tested these forms on a few different browsers and internet sources and it won't trigger a submission once it's filled out. 

    After hitting submit it goes to a blank white page, no follow-up message that should be there.

    Page URL:

    Submissions allowing JotForm message different and
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    Answered by cbscribe on August 18, 2016 at 01:10 PM

    I have this exact problem as well.  It's very frustrating because the payment is actually submitted, but I don't receive any of the form data.  I may have lost customer information and I don't even know it.

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    Answered by pbieser on August 18, 2016 at 01:13 PM

    That is the exact issue as @cbscribe just wrote. Get the payment confirmation from our payment gateway but no submission data from JotForm.

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    JotForm Support

    Answered by david on August 18, 2016 at 02:26 PM

    It seems there is an issue with our Authorize.net payment integration at this time.  We have alerted our developers to this and it should hopefully be resolved quite soon.  We will let you know via this thread as soon as we have any updates.

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    Answered by DrivePayments on August 18, 2016 at 02:34 PM

    Causing issues on all of our forms as well

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    JotForm Support

    Answered by david on August 18, 2016 at 02:47 PM

    This should now be fixed, let us know if the issue persists and we will be happy to have another look.

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    Answered by pbieser on August 18, 2016 at 03:59 PM

    Everything appears to be back to normal. Thanks for the quick response on this.