What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Authorize.net integration: displaying blank screen after submitting the form, and not recording the submission in JotForm.

    Asked by gshalloo on August 18, 2016 at 12:55 PM
    Im having the same issue.  Payment received.  No submission.  I tried it with my credit card and it went through but took me to a blank screen.  Payment posted, but no form submission.  Mine is through authorize.net.
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    JotForm Support

    Answered by BDAVID on August 18, 2016 at 02:01 PM

    Thanks for letting us know about this, I have reproduced the issue:

    I will forward this to our second level, you will be updated via this thread when it gets fixed.

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    Answered by aaronwatts on August 18, 2016 at 02:04 PM

    Thanks. Having the exact same issue.

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    Answered by gshalloo on August 18, 2016 at 02:38 PM

    ok.  thanks.  is my form still usable right now for payments.  obviously i want the submissions, but payments are most important

     

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    JotForm Support

    Answered by Charlie on August 18, 2016 at 02:54 PM

    Hi,

    We just received news that this problem is now fixed. Could you please try again? Please let us know if you are still experiencing the problem. 

    Apologies for the inconvenience and we appreciate your patience on this.

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    Answered by aaronwatts on August 18, 2016 at 02:55 PM

    Does that mean all the form data is lost?

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    JotForm Support

    Answered by BDAVID on August 18, 2016 at 04:27 PM

    Unfortunately, the submission data did not arrive to JotForm servers. So, that data can not be recovered.