- JotForm SupportBDAVIDAnswered on August 18, 2016 at 02:01 PM
Thanks for letting us know about this, I have reproduced the issue:
I will forward this to our second level, you will be updated via this thread when it gets fixed.
- aaronwattsAnswered on August 18, 2016 at 02:04 PM
Thanks. Having the exact same issue.
- gshallooAnswered on August 18, 2016 at 02:38 PM
ok. thanks. is my form still usable right now for payments. obviously i want the submissions, but payments are most important
- CharlieAnswered on August 18, 2016 at 02:54 PM
We just received news that this problem is now fixed. Could you please try again? Please let us know if you are still experiencing the problem.
Apologies for the inconvenience and we appreciate your patience on this.
- aaronwattsAnswered on August 18, 2016 at 02:55 PM
Does that mean all the form data is lost?
- JotForm SupportBDAVIDAnswered on August 18, 2016 at 04:27 PM
Unfortunately, the submission data did not arrive to JotForm servers. So, that data can not be recovered.