Our orders are not showing up since 10AM EST. Is there an issue?

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    accumetrics
    Asked on August 18, 2016 at 12:56 PM

    We are using your forms for our orders and the payments are coming through however the order are not sent through from Jotform.  Is this a technical issue?  and can we retrieve this data so that we can mail the orders to the customer?

     

    Kyle

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    cbscribe
    Answered on August 18, 2016 at 01:11 PM

    I am experiencing the exact same problem with multiple forms.

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    accumetrics
    Answered on August 18, 2016 at 01:46 PM

    Can Jotform solve this problem?  Also will they be able to retrieve the customers information or are they gone?

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    Jeanette
    Answered on August 18, 2016 at 02:31 PM

    We have reported this issue to our 2nd level Engineers, hopefully it will be fixed soon.

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    accumetrics
    Answered on August 18, 2016 at 03:24 PM

    Hi Jeanette from JotForm Support Manager.

    I gave you https://accumetrics-orders.com/paternity-depot/ as an example.

    All our forms are actually not working.  Another example is https://accumetrics-orders.com/paternity-depot-uk/ and https://accumetrics-orders.com/alco-stat/

     

    Please see our account since all the forms do not work.

     

    Thank you

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    Jeanette
    Answered on August 18, 2016 at 03:54 PM

    We received a confirmation more than 30 minutes ago that the issue was solved. Please do get back to us if you still experience the problem with your accounts.