What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Authorize.net: receiving payments but not submissions.

    Asked by owirobot on August 18, 2016 at 12:58 PM

    I received two emails for payments from the form but the submissions do not show up with my form. Please help 

    Page URL:
    https://secure.jotform.com/form/12341913736

    Submissions recent submissions successful to view
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    Answered by cbscribe on August 18, 2016 at 01:13 PM

    I am having this problem as well.  I have found multiple reports of it here on the site, but no responses from support yet.

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    JotForm Support

    Answered by BDAVID on August 18, 2016 at 02:25 PM

    We apologize for the inconvenience, we have received reports today about this issue, and have informed our developers about it. You will be updated via this thread when this issue gets fixed.

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    Answered by dstrober on August 18, 2016 at 02:47 PM

    Same problem here. 

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    JotForm Support

    Answered by BDAVID on August 18, 2016 at 04:22 PM

    This issue has been fixed already, please try again.

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    Answered by owirobot on August 18, 2016 at 04:59 PM

    Are the actual submissions lost? 

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    JotForm Support

    Answered by BDAVID on August 18, 2016 at 06:12 PM

    Yes, you may ask you users to re-submit the data again.