What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why i always receive mail empty from noreply@jotform

    Asked by m3amer on April 10, 2012 at 10:40 AM

    hi
    why i always receive this mail empty from noreply@jotform
    what's the the problem
    please answer me soon 
    Page URL:
    http://www.egyptpack-cup.com/buy.php

    Screenshot
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    JotForm Support

    Answered by Goldo on April 10, 2012 at 10:51 AM

    Please try to delete the current notification setup and create a new one. See if that helps.

    I cloned your form for some test, and was able to receive the notification with all the details to my email. Seems to work for me.

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    Answered by m3amer on April 12, 2012 at 09:34 AM
    hi
    please i need your helpmediately
    why i receive this message frommorning
    Access Denied
    The owner of this website (www.jotform.com) has banned your IP address (41.129.105.234). (Ref. 1006)
    * Timestamp: Thu, 12 Apr 2012 06:31:05 -0700
    * Your IP address: 41.129.105.234
    * Requested URL: www.jotform.com/?
    * Error reference number: 1006
    * Server ID: FL_22F4
    * Process ID: PID_1334237465.799-1-35621156
    * User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.19 (KHTML, like Gecko) Chrome/18.0.1025.152 Safari/535.19
    please reply me as soon as u can
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    JotForm Support

    Answered by idarktech on April 12, 2012 at 09:41 AM

    @m3amer,

    It is because your account was autosuspended by our system due to a possible phishing form caught from your account. Upon further checking we found nothing offensive on your forms so I have remove the suspension immediately. Your account and forms should now be back online.

    Apologies for this inconveniences. Thanks for your understanding.

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    Answered by m3amer on April 12, 2012 at 09:48 AM
    Many many thanks for your help andinteresting by my mail
    but i still have problem
    after i fill the form and try to send i receive this error
    This form has been disabled
    Details: Form did not pass status check
    please try to resolve this problem for me
    thanks
  • Profile Image
    JotForm Support

    Answered by idarktech on April 12, 2012 at 09:52 AM

    @m3amer,

    I just re-activated your account, can you please recheck it again? May we also know the form URL which is affected by this? Thanks.

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    JotForm Support

    Answered by idarktech on April 12, 2012 at 09:54 AM

    I see the problem, it was your form that is created under guest account. I have now moved it to your account (m3amer) so it should be fine now. Thanks.

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    Answered by m3amer on April 12, 2012 at 09:56 AM
    Many many thanks
    with my best regards
    Mohamed Amer
    ________________________________
  • Profile Image

    Answered by gentle77 on May 05, 2012 at 11:39 PM

    hello somebody please help me...

    my form is tell me that Details: Form did not pass status check

    please help me retify it please.

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    JotForm Support

    Answered by idarktech on May 06, 2012 at 01:19 AM

    @gentle77,

    Your account was auto-suspended by our system due to a possible phishing form found on your account. After initial investigation, I've found nothing offensive on your forms so I have lifted the account suspension immediately. You should be able to login by now. 

    Apologies for this inconvenience. Thanks for using JotForm!