why i always receive mail empty from noreply@jotform

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    m3amer
    Asked on April 10, 2012 at 10:40 AM

    hi
    why i always receive this mail empty from noreply@jotform
    what's the the problem
    please answer me soon 
  • Profile Image
    Goldo
    Answered on April 10, 2012 at 10:51 AM

    Please try to delete the current notification setup and create a new one. See if that helps.

    I cloned your form for some test, and was able to receive the notification with all the details to my email. Seems to work for me.

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    m3amer
    Answered on April 12, 2012 at 09:34 AM
    hi
    please i need your helpmediately
    why i receive this message frommorning
    Access Denied
    The owner of this website (www.jotform.com) has banned your IP address (41.129.105.234). (Ref. 1006)
    * Timestamp: Thu, 12 Apr 2012 06:31:05 -0700
    * Your IP address: 41.129.105.234
    * Requested URL: www.jotform.com/?
    * Error reference number: 1006
    * Server ID: FL_22F4
    * Process ID: PID_1334237465.799-1-35621156
    * User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.19 (KHTML, like Gecko) Chrome/18.0.1025.152 Safari/535.19
    please reply me as soon as u can
  • Profile Image
    idarktech
    Answered on April 12, 2012 at 09:41 AM

    @m3amer,

    It is because your account was autosuspended by our system due to a possible phishing form caught from your account. Upon further checking we found nothing offensive on your forms so I have remove the suspension immediately. Your account and forms should now be back online.

    Apologies for this inconveniences. Thanks for your understanding.

  • Profile Image
    m3amer
    Answered on April 12, 2012 at 09:48 AM
    Many many thanks for your help andinteresting by my mail
    but i still have problem
    after i fill the form and try to send i receive this error
    This form has been disabled
    Details: Form did not pass status check
    please try to resolve this problem for me
    thanks
  • Profile Image
    idarktech
    Answered on April 12, 2012 at 09:52 AM

    @m3amer,

    I just re-activated your account, can you please recheck it again? May we also know the form URL which is affected by this? Thanks.

  • Profile Image
    idarktech
    Answered on April 12, 2012 at 09:54 AM

    I see the problem, it was your form that is created under guest account. I have now moved it to your account (m3amer) so it should be fine now. Thanks.

  • Profile Image
    m3amer
    Answered on April 12, 2012 at 09:56 AM
    Many many thanks
    with my best regards
    Mohamed Amer
    ________________________________
  • Profile Image
    gentle77
    Answered on May 05, 2012 at 11:39 PM

    hello somebody please help me...

    my form is tell me that Details: Form did not pass status check

    please help me retify it please.

  • Profile Image
    idarktech
    Answered on May 06, 2012 at 01:19 AM

    @gentle77,

    Your account was auto-suspended by our system due to a possible phishing form found on your account. After initial investigation, I've found nothing offensive on your forms so I have lifted the account suspension immediately. You should be able to login by now. 

    Apologies for this inconvenience. Thanks for using JotForm!