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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm trying to use a template but it's asking me to upload my form

    Asked by LHoward_CAM on August 18, 2016 at 02:23 PM

    Hello,

     

    I'm trying to create a new form, using one of the many pre-designed templates (previously) available on JotForm but every time I click that option it's asking me to upload my form. 

     

    Please advise.  Thanks! 

    development new form create form template
  • Profile Image
    JotForm Support

    Answered by Welvin on August 18, 2016 at 04:23 PM

    Are you referring to the form template or themes section? For the template gallery (https://www.jotform.com/form-templates/), you just need to click the "Use Template" button.

    This guide should help you with form templates: https://www.jotform.com/help/106-How-to-Use-the-Form-Templates

     

    For the themes (https://www.jotform.com/theme-store/), you have to click the apply button and select your form. IF you don't have a form, you need to create it first. 

    The following guides should help you with form themes: 

    https://www.jotform.com/help/184-How-to-Change-Form-Themes

    https://www.jotform.com/help/385-How-to-Apply-and-Remove-a-Theme-Within-the-Form-Builder

     

    I hope that helps.

  • Profile Image

    Answered by LHoward_CAM on August 18, 2016 at 04:45 PM
    Thanks for getting back to me, Welvin.
    When I click “Create Form” – upper left corner. I’m directed to the “Blank Form” “Use Template” or “Import Form” screen. When I select “Use Template” I am directed to the screen below. Are you saying I should use the (https://www.jotform.com/theme-store/) link to find the ready to use templates?
    [cid:image001.jpg@01D1F96E.49F61D80]
    [cid:image002.jpg@01D1F96E.49F61D80]
    Best regards,
    LaShika Howard, PHR
    Senior Manager, Career and Alumni Services
    T. Howard Foundation | Diversity in Media
    P 301-588-6767 x228
    www.t-howard.org
    CONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential and privileged information protected by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of the e-mail is strictly prohibited. Please notify the sender immediately by return e-mail and delete all copies from your system.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on August 18, 2016 at 06:01 PM

    This support forum cannot accept an inline image attachment. You have to access this thread and use the image button to upload.

    Selecting Use Template option should open the template gallery, like this:

    Are you not getting this window? Please upload your screenshot so we can check that.

    You can also go directly to the template page and use a template from there. 

    https://www.jotform.com/form-templates/ 

  • Profile Image

    Answered by LHoward_CAM on August 19, 2016 at 08:45 AM
    When I go to the template link/page it’s blank and asks me to upload my own form.
    Best regards,
    LaShika Howard, PHR
    Senior Manager, Career and Alumni Services
    T. Howard Foundation | Diversity in Media
    P 301-588-6767 x228
    www.t-howard.org
    CONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential and privileged information protected by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of the e-mail is strictly prohibited. Please notify the sender immediately by return e-mail and delete all copies from your system.
    ...
  • Profile Image
    JotForm Support

    Answered by Rose on August 19, 2016 at 10:52 AM

    When I connectec your account from our admin panel, I was able to create a form by using our templates. Here is the steps and screen shots of them

    1. I clicked  "Create Form" button and select "Use Template" option from below screen. 

    2.  I chose "Contact Form" among templates and click "Continue" button at the bottom.  


    3. Form was displayed on "My Forms" page  properly after that. 




    Could you please let us know which browser you are using and we try to generate same issue  with also that browser to check if it is related to it or not? 

    Please also note that I deleted the form I created in your account. 

    If you have more questions, please feel free to contact us anytime. 

  • Profile Image

    Answered by LHoward_CAM on August 19, 2016 at 01:46 PM
    Hello,
    Thank you for the continued follow up on this.
    I am using Chrome.
    Best regards,
    LaShika Howard, PHR
    Senior Manager, Career and Alumni Services
    T. Howard Foundation | Diversity in Media
    P 301-588-6767 x228
    www.t-howard.org
    CONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential and privileged information protected by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of the e-mail is strictly prohibited. Please notify the sender immediately by return e-mail and delete all copies from your system.
    ...
  • Profile Image
    JotForm Support

    Answered by david on August 19, 2016 at 02:45 PM

    I checked both the templates gallery, as well as the create form from template process and both appear to be working without issue.  I am able to create forms from template using both.  If possible, try from a fresh copy of FireFox to see if this may be something specifically in your browser causing the templates not to load.  As far as I can tell though, they should be functional.