Not going to custom thank you page URL on iPhone only

  • Profile Image
    ctphoto
    Asked on August 18, 2016 at 02:33 PM

    When testing this page it works fine from desktop browser, going to my custom thank you page.

    But when trying to use the form on a mobile device (iPhone) in Safari (or Firefox), it uploads the file but does not go to my custom thank you page, it just shows this warning "Safari/Firefox cannot open the page because the network connection was lost".

    I have tried several times and get the same result.

    I have also tried using just the standard built in JotForm "Thank You" page, getting same error.

  • Profile Image
    Kevin_G
    Answered on August 18, 2016 at 06:14 PM

    I have checked your form and indeed, you have set up a custom Thank You page, when I test on an iPhone 6 Plus I went successfully redirected to the Thank You page: 

    I have attached a file too, could you please check and let us know if the issue still persists on your end? 

    We will wait for your response. 

  • Profile Image
    ctphoto
    Answered on August 18, 2016 at 06:36 PM

    OK, now it is working. No idea why now. Thanks.