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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Not going to custom thank you page URL on iPhone only

    Asked by ctphoto on August 18, 2016 at 02:33 PM

    When testing this page it works fine from desktop browser, going to my custom thank you page.

    But when trying to use the form on a mobile device (iPhone) in Safari (or Firefox), it uploads the file but does not go to my custom thank you page, it just shows this warning "Safari/Firefox cannot open the page because the network connection was lost".

    I have tried several times and get the same result.

    I have also tried using just the standard built in JotForm "Thank You" page, getting same error.

    Page URL:
    https://form.jotform.com/62303695744965

    custom thank you page url thank thank you page URL
  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 18, 2016 at 06:14 PM

    I have checked your form and indeed, you have set up a custom Thank You page, when I test on an iPhone 6 Plus I went successfully redirected to the Thank You page: 

    I have attached a file too, could you please check and let us know if the issue still persists on your end? 

    We will wait for your response. 

  • Profile Image

    Answered by ctphoto on August 18, 2016 at 06:36 PM

    OK, now it is working. No idea why now. Thanks.