Not going to custom thank you page URL on iPhone only

  • ctphoto
    Asked on August 18, 2016 at 2:33 PM

    When testing this page it works fine from desktop browser, going to my custom thank you page.

    But when trying to use the form on a mobile device (iPhone) in Safari (or Firefox), it uploads the file but does not go to my custom thank you page, it just shows this warning "Safari/Firefox cannot open the page because the network connection was lost".

    I have tried several times and get the same result.

    I have also tried using just the standard built in JotForm "Thank You" page, getting same error.

  • Kevin Support Team Lead
    Replied on August 18, 2016 at 6:14 PM

    I have checked your form and indeed, you have set up a custom Thank You page, when I test on an iPhone 6 Plus I went successfully redirected to the Thank You page: 

    Not going to custom thank you page URL on iPhone only Image 1 Screenshot 20

    I have attached a file too, could you please check and let us know if the issue still persists on your end? 

    We will wait for your response. 

  • ctphoto
    Replied on August 18, 2016 at 6:36 PM

    OK, now it is working. No idea why now. Thanks.