What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We are getting the Authorize.net payments but the information are not being submitted to us

    Asked by dstrober on August 18, 2016 at 02:37 PM

    Here is the form we are using: https://form.jotform.com/62235985244966


    When users fill it out their credit cards are charged so the information is being processed BUT - the form is not capturing their information. 

    After hitting submit no message appears. Just this blank page: https://pci.jotform.com/submit/62235985244966

    Please help asap. 

    Thank you. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on August 18, 2016 at 04:37 PM

    Our sincere apologies for the issue. We have a glitch with Authorize.net a while ago, but our developers made a quick fix for that. All should now be working properly. Please check again and let us know if the issue persists so we can take a look further.