We are getting the Authorize.net payments but the information are not being submitted to us

  • Profile Image
    dstrober
    Asked on August 18, 2016 at 02:37 PM

    Here is the form we are using: https://form.jotform.com/62235985244966

     

    When users fill it out their credit cards are charged so the information is being processed BUT - the form is not capturing their information. 

    After hitting submit no message appears. Just this blank page: https://pci.jotform.com/submit/62235985244966

    Please help asap. 

    Thank you. 

  • Profile Image
    Welvin
    Answered on August 18, 2016 at 04:37 PM

    Our sincere apologies for the issue. We have a glitch with Authorize.net a while ago, but our developers made a quick fix for that. All should now be working properly. Please check again and let us know if the issue persists so we can take a look further.