What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I get notified when there's an incomplete payment?

    Asked by newfoundfarm on August 18, 2016 at 02:53 PM
    How am I supposed to know that its an incomplete payment? This seems like
    a huge flaw in your system? Its not only time-intensive to have to worry
    about this and reminding myself to check for it but more importantly
    embarrassing to have to go back to a client and ask if it went through on
    their end. Its a very cumbersome unsophisticated system, especially if I'm
    not even notified that I have to log in to click a button. Is there any
    way to improve this or prevent it.
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    JotForm Support

    Answered by Kevin_G on August 18, 2016 at 02:58 PM

    We already have this feature available, you can get notified when there's an incomplete payment on your form, an email is sent notifying that you have received a submissions without a payment done. 

    Here is the guide that will allow you to get the notification about an incomplete payment: How-to-Setup-Incomplete-Payment-Notification-E-Mail

    When you log into your account and check the submissions you will find the submissions in the "Incomplete Payments" section, this guide will help you to view your them: How-to-view-incomplete-payments

    So you will not have to ask or check constantly your submissions as you get notified instantly when there's an incomplete payment. 

    Hope this helps.