How can I get notified when there's an incomplete payment?

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    Asked on August 18, 2016 at 02:53 PM
    How am I supposed to know that its an incomplete payment? This seems like
    a huge flaw in your system? Its not only time-intensive to have to worry
    about this and reminding myself to check for it but more importantly
    embarrassing to have to go back to a client and ask if it went through on
    their end. Its a very cumbersome unsophisticated system, especially if I'm
    not even notified that I have to log in to click a button. Is there any
    way to improve this or prevent it.
  • Profile Image
    Answered on August 18, 2016 at 02:58 PM

    We already have this feature available, you can get notified when there's an incomplete payment on your form, an email is sent notifying that you have received a submissions without a payment done. 

    Here is the guide that will allow you to get the notification about an incomplete payment: How-to-Setup-Incomplete-Payment-Notification-E-Mail

    When you log into your account and check the submissions you will find the submissions in the "Incomplete Payments" section, this guide will help you to view your them: How-to-view-incomplete-payments

    So you will not have to ask or check constantly your submissions as you get notified instantly when there's an incomplete payment. 

    Hope this helps.