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    Any idea why my recipients aren't receiving notifications?

    Asked by PuronicsInc on August 18, 2016 at 03:23 PM

    Both of my forms are functioning properly, but they're not being received via notification email. Any idea why?

    Account: PuronicsInc

    http://www.puronics.com/contact-us.php

    http://www.puronics.com/free-water-test.php 

    Page URL:
    http://www.puronics.com/contact-us.php

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    JotForm Support

    Answered by Kevin_G on August 18, 2016 at 05:56 PM

    I have checked the email address that you're using on your forms and I can see two of them are currently in our bounce list, here are the emails with their reason: 

    rstrayer@s****o-2.com - Reason(s) : smtp; 552 5Ycm1t01t2Hqjy901Ycnm4 Message fails DMARC

    scott.batiste@p******s.com - Reason(s) : smtp; 450 4.7.1 : Recipient

    I have removed them from our bounce list and you should receive emails now, I will also suggest you to follow this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    If you notice that emails are not being sent, please follow this guide in order to remove your email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, ask your email provider to white-list our IP addresses, here you will find our info to white-list: Whitelisting-JotMails-IP-Addresses

     

     

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    Answered by PuronicsInc on August 19, 2016 at 08:57 AM

    Thank you!