What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Any idea why my recipients aren't receiving notifications?

    Asked by PuronicsInc on August 18, 2016 at 03:23 PM

    Both of my forms are functioning properly, but they're not being received via notification email. Any idea why?

    Account: PuronicsInc



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 18, 2016 at 05:56 PM

    I have checked the email address that you're using on your forms and I can see two of them are currently in our bounce list, here are the emails with their reason: 

    rstrayer@s****o-2.com - Reason(s) : smtp; 552 5Ycm1t01t2Hqjy901Ycnm4 Message fails DMARC

    scott.batiste@p******s.com - Reason(s) : smtp; 450 4.7.1 : Recipient

    I have removed them from our bounce list and you should receive emails now, I will also suggest you to follow this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    If you notice that emails are not being sent, please follow this guide in order to remove your email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, ask your email provider to white-list our IP addresses, here you will find our info to white-list: Whitelisting-JotMails-IP-Addresses



  • Profile Image

    Answered by PuronicsInc on August 19, 2016 at 08:57 AM

    Thank you!