What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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To my understanding you mean you are having problems integrating your jotform with zapier because of an error message.
Do you get the same problem when you try it with another zap?
It seems you are trying to send your jotform data to excel if that is correct?
I tested this on my end with a quick zap setup just to see what would happen between a zap with us and gmail and that was successful.
Can you try it again now and let us know if this is still a problem?
If it is then please do let us know about it.