What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have a couple of accounts that I need to create a new password but I cannot login

    Asked by Christian E Harnecker  on August 18, 2016 at 05:03 PM

    Hello .I have couple accounts. Thanks for the forms .They are great. In one of my websites we changed domains etc and lost the forms.I have user names but passwords are messed up and I got confused what is what. I did request change of passwords, but jotforms have not returned nor reply a link etc. looking at the emails from 2014, I will need to access the user  "bln2014" with the email :info@blnseattle.com to see those forms and rescue them. Could you send me a way to create a new password? I used the normal Chanel's..but I have been waiting all they for that email to create a new password and still have not received it.

    Thanks so much
    Page URL:
    websiteisnotlongeractive,IhaveanewonethatIneedtoputtheoldformson

    new password
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    JotForm Support

    Answered by Welvin on August 18, 2016 at 08:00 PM

    I have just initiated the password reset for the account. Your email address has been bounced listed before and that is the reason why you're not getting the reset emails. Please check now.