What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If I downgrade now, will I lose my bronze member status immediatley?

    Asked by RichBitch on August 18, 2016 at 07:48 PM

    Hi, I have just upgraded to bronze and paid $19 dollars via paypal as I was nearing my form limit.  If I downgrade now, will I lose my bronze member status immediatley, or will they continue until my month that I have paid for runs out, then revert to the free plan.  If I paid today, when is my next payment due, and what is the latest I can cancel without being charged for another month.  Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on August 18, 2016 at 10:21 PM

    No, you won't lose the plan. Your subscription will continue to run until the next month. Your account will be automatically set back to the free plan on the same date. If you won't cancel the subscription, your Paypal account will be automatically charged on the next month, assuming that your funding method is active. 

    Let us know if you have any further questions.

  • Profile Image

    Answered by RichBitch on August 19, 2016 at 09:22 AM

    Thank you for your quick response.

    I would recommend JotForm to anyone.  It is so easy and quick to get help from you guys.  Thanks again.