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    Test email is not working. Any advise?

    Asked by Adlyn on August 18, 2016 at 10:57 PM
    email
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    JotForm Support

    Answered by beril on August 19, 2016 at 03:14 AM

    We are sorry for the inconvenience that may have caused. Your email address, adlyn_photography@outlook.com is IN our bounce list.

    Results shows;

     


    Reason(s) : 554 5.7.0 [internal] sending account is NOT active

    adlyn_photography@outlook.com is NOT in the unsubscribe list

    I removed it from the bounce and unsubscribe lists.

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.