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AdlynAsked on August 18, 2016 at 10:57 PM
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beril JotForm UI DeveloperReplied on August 19, 2016 at 3:14 AM
We are sorry for the inconvenience that may have caused. Your email address, adlyn_photography@outlook.com is IN our bounce list.
Results shows;
Reason(s) : 554 5.7.0 [internal] sending account is NOT active
adlyn_photography@outlook.com is NOT in the unsubscribe listI removed it from the bounce and unsubscribe lists.
In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist
https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.