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Not getting submissions to my email addressAsked by limowynajem on August 19, 2016 at 02:14 AM
I'm not getting submitions to my email address since yesterday, checked email address, spam, trash, sent test emails and nothing. Could you help please?
not getting not receiving email submission email notification
The reason you're not receiving notification is because the email recipient landed in the bounce list. I have removed the email (firstname.lastname@example.org) in the bounce list. Here's a screenshot:
You should be able to receive email notifications now. You can learn more on how to address concerns for emails landing in the bounce list from this guide: How-to-Prevent-Email-Bouncing-Related-Issues
Also, try to contact your email service provider and ask them to whitelist the IPs and domains found from this guide: Whitelisting-JotMails-IP-Addresses
Let us know if you need further help. Thank you.
Thank you for your help.
19.08.2016 8:56 AM "JotForm" napisał(a):