What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not getting submissions to my email address

    Asked by limowynajem on August 19, 2016 at 02:14 AM


    I'm not getting submitions to my email address since yesterday, checked email address, spam, trash, sent test emails and nothing. Could you help please?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by John_Benson on August 19, 2016 at 02:57 AM

    The reason you're not receiving notification is because the email recipient landed in the bounce list. I have removed the email (lim***najem.pl@gmail.com) in the bounce list. Here's a screenshot:

    You should be able to receive email notifications now. You can learn more on how to address concerns for emails landing in the bounce list from this guide: How-to-Prevent-Email-Bouncing-Related-Issues

    Also, try to contact your email service provider and ask them to whitelist the IPs and domains found from this guide: Whitelisting-JotMails-IP-Addresses

    Let us know if you need further help. Thank you.

  • Profile Image

    Answered by limowynajem on August 19, 2016 at 03:45 AM
    Thank you for your help.
    Best regards,
    19.08.2016 8:56 AM "JotForm" napisał(a):