What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Multiple submissions are disabled

    Asked by UltimateBalance on August 19, 2016 at 04:30 AM

    Hello there, 

    I recently created a form and embedded it onto my website. However, i am met with an error message upon wanting to submit a test submission that states "Multiple submissions disabled". I have been trying to solve this issue, but to no avail. Do let me know how to correct this error.

    Secondly, how do i set the recipient email for submissions on my form? I have looked all over the site and was unable to find it. Is it simply the "account" email address or can i set different email as the recipient email for all submissions on my form in future?



    Elijah Underhill

    Ultimate Balance Consultancy

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    JotForm Support

    Answered by Jan on August 19, 2016 at 07:40 AM

    I cloned your form and I've found out that the "Unique Submission" is set to "Check cookies only". Once you submitted the form using your browser, a cookies will be stored on your browser. It means that you can only submit the form once in this browser. However, you will still be able to submit the form using another browser with the same computer.

    You can change the settings in the Preferences wizard. Here's how:

    1. Click the "Preferences" button in the toolbar.

    2. Go to the "Advanced" tab and then change the "Unique Submission" setting to "No check".

    3. Click the "Save Changes" button when you're done.

    Please check this complete guide: How-to-Set-Unique-Submissions-on-a-Form

    I have to create a separate thread for the email notification recipient issue, here's the URL: https://www.jotform.com/answers/910590

    Hope that helps. Thank you.